53 out of 82 shops run by well-known national chains and independent retailers selling child safety seats did not give the full correct advice to mystery shoppers, according to a report published today.
The new findings, issued by Good Egg Safety, reveal that staff in the majority of stores tested did not ask enough basic information to ensure a safe fit of the child seats they were selling. A child car seat, no matter how well it is manufactured and tested, will not perform as it is designed to do in a collision if it’s not correctly installed or if it doesn’t fit the child or car it is purchased for.
Jan James, Chief Executive of Good Egg Safety, said today: “We’ve checked over 21,000 child car seats since 2002, and have found a 43% growth in incorrect fitment or incompatibility in the last five years, which is a major concern. Last year alone we discovered that 67% of seats were incorrectly fitted across the UK. These seats will provide reduced or possibly no protection in the event of a collision. There’s clearly a correlation here between incorrect fitting and substandard retailer fitting advice and this has to be addressed."
“We still encourage parents to buy their seat new from a high street store because second hand seats can’t provide the peace of mind that they will perform well in a crash unless their full history is known and parents can check the seat is easy to fit in their car prior to purchase. To ensure they receive the right advice, however, parents and grandparents can download our new free checking guide which shows them what questions they should be asked. The welfare and safety of their children is paramount.”
The findings have prompted the development of our powerful new advert above. Feedback to it from parent focus groups and industry partners has been resoundingly positive.
Honor Byford, Chair of Road Safety GB said: “This is very timely – just as families are taking more day trips and planning their holidays, checking the children’s car seats also needs to be on every parents “to do” list. We know from the many enquiries that we receive from parents that they find the multitude of different car seats and types of fittings very worrying. Parents – and grandparents – are relying on retailers to give them the best advice and service. Car seat retailers should be parent’s safety partners in keeping children safe when they are travelling in cars. This is a big responsibility but it is one that retailers can achieve. They should aim to give parents the confidence that they are providing a top quality service they can trust.”
Kevin Clinton, Head of Road Safety, RoSPA said: “It’s extremely important that child car seats are suitable for the child and correctly fitted in the car. This survey shows that retailers need to improve the help they give parents and make sure that their staff are trained so they can make sure their customers choose the correct seat and know how to fit it properly”
Sarah-Jane Martin, Brake, the road safety charity said: “You can’t put a price on your child’s safety. It’s shocking to think that so many child seats are incorrectly fitted. It is essential that children travelling in cars are protected by using the appropriate restraints. Using a child restraint that’s appropriate for a child’s size and weight and properly fitted reduces the risk of injury, and is effective in preventing the most serious injuries.”
Tanya Robinson, Child Safety Centre Manager at TRL said: “TRL continues to contribute to the development of the safety performance of child car seats. However, this work will not achieve its goals if those using the car seats are not provided with adequate guidance on how to choose an appropriate child seat and do not understand how to fit and use them correctly. That is why we are working with Good Egg Safety to understand the common errors made by parents, grandparents and carers and to provide training for retailers.”
Sir Arnold Clark, The Arnold Clark Group said: “As latest statistics have shown, it is more important than ever that parents have as much information as possible on car seat safety and know what to look for when purchasing a child seat. That is why Arnold Clark is proud to support the Good Egg In-Car safety scheme and the essential work it does to raise awareness of child car safety. Its latest campaign is thought provoking, engaging and will strike an emotional chord with parents all over the country.”
Bengi Bingol Yalcin, Marketing Manager UK of Britax, said: “We are delighted to be working alongside Good Egg Safety and be part of such a powerful consumer campaign. We both share a common goal in working tirelessly to keep families safer, so are excited at what we can achieve together this year. We believe family freedom starts with safety and hope this campaign will help break down the overwhelming amount of information out there about in-car safety and give parents the confidence to make the right car seat choice for their car and their own precious family. Together we truly believe we can help parents enjoy every twist and turn of the amazing journey of parenthood, right from the very beginning! ”
Andrew Radcliffe, Managing Director at Dorel UK Ltd (Maxi-Cosi) said: “These results do reflect the need for retailers to improve training for their staff in delivering better service to consumers looking to buy child car seats. One of the key facets of the newly ratified i-Size regulation is ease-of-use in terms of installing and fitting child car seats, which is why Maxi-Cosi has been so keen to promote i-Size, inform the public about it and introduce car seats that are i-Size compliant. Maxi-Cosi is also committed and active in training retailers staff and these results draw further attention to the challenge caused by high staff turnover and use of temporary staff.”