The best way to ensure your retailer is asking the right questions is to download our 'Retailer Safety Assessment Form'. We would always recommend a retailer goes through such a form with you.
These are the questions we and leading consumer champion, Which? state must be asked during each and every car seat selling process which will help a shop assistant select the right car seat for you, your car and your baby.
1) Ask the child’s weight
Important for car seats which have weight limits. Some seats have a crossover weight limit. It’s important to know the child’s weight so that the correct advice can be given about keeping a baby in the lowest group car seat for as long as possible.
2) Ask the child’s height
i-Size seats have height limits. And a baby will have outgrown its baby car seat when his or her head is level with the top of the seat.
3) Ask the child’s age
I-Size makes it mandatory to keep a baby rear-facing until he or she is 15 months old.
4) Ask what vehicle the seat will be used in
Not all car seats fit in all cars so it’s vital to select one that will fit in the car it will be used in.
5) Ask what other vehicles the seat will be used in
It’s also important to know other cars where the seat will be used to ensure it will fit in those, too.
6) Ask if the vehicles have ISOfix
This should be asked so the staff member can explain about ISOfix and the pros and cons of using this system.
7) Ask about underfloor storage
Underfloor storage will affect the type of seat which can be recommended, as some car seats use a support leg which may not be suitable to be used in cars with this feature.
8) Ask about top tether
Not all cars have top tether, and if a car has underfloor storage in the back then a seat with top tether may be a good alternative to use, rather then a car seat that uses a support leg.
9) Check fit list for ISOfix car seats
For ISOfix seats it’s important to confirm via a manufacturer fit list that the seat will fit the make and model of the car it's to be used in.
10) Explain rear-facing benefits
A nine-month old baby weighing 9kg could, according to the regulations, be moved up to a forward-facing Group 1 car seat, but many car seat experts agree that this is far too young to turn a baby forward-facing. The latest i-Size baby car seats make it mandatory to keep your baby rear-facing until 15 months old, in a bid to help stop parents turning their babies forward too soon.
11) Offer to demonstrate the car seat
A vital part of buying a car seat is being shown how to install it safely. If the shop assistant doesn’t offer you a demo ask for one and then get hands on yourself.
If you buy a child seat online or from an 'order-and-collect' store, be certain it fits your child and any vehicle in which it will be used. Seek expert advice when fitting. Some local authorities offer a free child seat fitting service.